Virtual Tec-Nician is a powerful, easy-to-use remote support application for getting help with your PC quickly and effortlessly. With the customer’s permission, this small executable file automatically downloads to the remote PC. It’s the interface through which technicians communicate with customers and conduct remote support. The appliccation automatically removes itself from the remote PC at session conclusion.
The application provides remote customers with:
- Interactive chat and detailed session history
- Prompts to permit or deny the Tec-Nician access to all functions
- File transfer to and from the technician
- Ability to stop remote control or disconnect at any time with the click of a mouse
To Put In A Service Ticket: Client Portal
To Request A Virtual Tec-Nician : Virtual Tec-Nician