Managed Services

 What are Managed Services?

Managed services let you offload your IT operations to M-Tec Systems Inc., and we assume ongoing responsibility for monitoring, managing and/or problem resolution for selected IT systems and functions on your behalf.

M-Tec Systems, Inc. can offer services such as alerts, security, patch management, data backup and recovery for different client devices: desktops, notebooks, servers, storage systems, networks and applications. Offloading routine infrastructure management to an experienced managed services professionals lets you concentrate on running your business, with fewer interruptions due to IT issues.

M-Tec Systems, Inc. usually prices services on a subscription basis. Depending on the services we provide, pricing is usually based on the number of devices, with different packages priced at different levels. Some provide customer support onsite when required.

Basic services often start with a monitoring service, which notifies you of problems, which you resolve on your own. At the upper end of the spectrum, M-Tec Systems, Inc. offers fully managed services that cover everything from alerts through problem resolution.

Typically M-Tec Systems, Inc. performs an initial assessment of your current IT environment and management requirements to help you decide what services and service levels you need.

Why Should You Care?

Just like larger companies, small businesses need technology to operate efficiently and to compete effectively. But as reliance on IT grows, the resources to support an increasingly complex IT environment may not. In many small businesses, IT resources are scarce, and can be quickly overwhelmed with the day-to-day responsibilities of keeping the IT infrastructure that the business depends on up and running.

If you fall behind in keeping up with things such as backups, patches and security, the odds are that you’ll face an IT outage or another problem down the road that will negatively impact your business. For instance, if your e-mail server, customer relationship management system, financial application or network goes down unexpectedly, you face substantial productivity and revenue losses as a result.

M-Tec Systems, Inc. acts as an extension of your IT department, taking care of routine IT infrastructure monitoring and management around the clock—freeing up your IT staff to focus on higher-value projects. By proactively monitoring and maintaining your systems, M-Tec Systems, Inc. can help you avoid many technology problems in the first place. Should an issue occur; an experienced M-Tec engineer can troubleshoot and resolve it more efficiently.

Unlike traditional outsourcing situations, where you surrender complete control of your IT assets, you decide what you want M-Tec Systems, Inc. to take care of, and what you want to handle. You retain full visibility into the process and management of your systems. In addition, M-Tec Systems, Inc. subscription model gives you more expense predictability than a consultant-type time and billing model.

What to Consider

M-Tec Systems, Inc. offers a wide range of different services. Many focus on managing specific areas and functions, such as storage and related management services, or desktop management and help desk services. M-Tec Systems, Inc. provides management services for server hardware, operating systems and middleware, but limited support for applications such as e-mail. Many provide onsite services as required, but may have limited regional or local coverage areas.

If you are looking for more comprehensive services, including alerts, monitoring and management services for a wide range of clients, networks, servers and applications contact an M-Tec Systems, Inc. team member for a personal no charge network evaluation today by calling (513) 742-3100